How Can I Get A Sample / Question About Sample
When you want to make an order, will you want to see sample first? You may ask the question that how can I get a sample, here we will get the FAQS about the sampling.
Question 1 : Can I get keychain samples?
A: To obtain samples, please contact us at the following : [email protected]
Question 2 : Can i ask for sample? How much?
A: of course, all the items are welcome for sample, TPL will provide sample by free with TPL existing mould (Customers pay for international express delivery); if it is a new design, then will need to make mould, the mould charge will depend on design.
Question 3 : What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the keychains you shipped are wrong or poorly made?
A: TPL has been in business since 2008 We do not only believe that our job consists in making good keychains but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a “Full After-Sales Service”. If the keychain does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.
Question 4: how can I get the sample?
A: if you want a sample, TPL needs to make quotation first, after you see the price and accept it, then TPL will send a sample, it can be send via express, such as DHL, Fedex, TNT, UPS, about 4-6 days on the way.
Question 5: How can I get a tracking number of my order that has been shipped?
A: Whenever your order is shipped, a shipping advise will be sent to you the same day with all the information concerning this shipment as well as the tracking number.
Question 6: can I do my own design?
A: yes, for TPL mould, in some blank item which have enough position can make print or laser engraved logo on, it is cheap and fast. For new design, then need to open a new mould for it.
Question 7: what kind of logo effective can I do?
A: most items can do laser engrave and silk screen print logo, and it can do embossed logo, debossed, hot press, gold / silver foil, epoxy sticker and soft enamel fill too. All logo depend on your requirement, will suggest a reasonable on the one you like.
Question 8: what kind of plating for metal products
A: there are many coating for metal, silver(shiny nickel and matt nickel), gold color, bronze, antique plating and so on.
Question 9: how long can I get the sample before making order?
A: for TPL stock items, it can be provided in 2-3 days; but for custom items which need to make some logo or open mould, it will about 10-12 days after the design artwork confirm and settle payment!
Question 10: If I only have an idea, can you do design for me?
A: of course, TPL has designers to making artwork, if you can tell us what you want, then you will see a 3D artwork for it.
Question 11: what file of logo do you need for make design?
A: it is better with vector format as CRD, AI and PS, some simple logo for JPG file is OK too.